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Terms & Conditions

GLOSSARY -

We, us, NSW Limos, owners, operators, chauffeurs, or drivers, HC Cars & TV Plates.

 

CLIENT -

You, your - the individual/s or company making the reservation, and / or any representative or guest thereof.

 

1. BOOKING CONFIRMATION -

A deposit may be required for all vehicles hired, confirmation emails are sent once a booking has been made. Your booking is confirmed once you have received this email. Please notify us if you have not received this email within 24 hours of time the booking was made. Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage. You will be notified of any pending additional payment.

 

2. CANCELLATION POLICY -

The deposit component of your hire is non-refundable. A 50% cancellation fee is charged for all special event reservations to cover any cost and losses incurred by us. A 50% cancellation fee is charged to all reservations cancelled within 7 days prior to the reserved date. All bookings cancelled within 3 days (72 Hours) prior to the reserved date are non-refundable to cover any cost and losses incurred by us.

 

3. BOOKING MODIFICATIONS -

Once confirmed, your booking will not change unless you change the details. Should you have a need to modify transport times, routes or dates – we will try to accommodate your request however we cannot guarantee to be able to do so. You have the right to cancel your reservation subject to our cancellation policy.

 

4. NO-SHOW -

You will forfeit the total amount of the confirmed fee if you do not show at the nominated time and place.

 

5. WAITING TIME -

Whilst we will accommodate passengers during their travel, additional time required by you will be charged in 15 minute increments after the booked finish time. Additional time charges may include, but are not limited to, delayed airport arrivals and pickups, weddings that go over the scheduled finish time and general or corporate hire delays caused by you. Waiting time/Overtime is charged at $100 per 15 minute increments for stretch limousines and $88 per 15 minute increments for luxury sedans and must be paid to the driver in cash or credit card details to be provided to the operator before or at the end of your travel with us.

 

6. UNFORESEEN CIRCUMSTANCES -

NSW Limos, at all times, will endeavour to ensure you arrive at your destination, safely, comfortably and on time. However, we will not be held liable for any event which is beyond our control, including but not limited to, traffic delays, weather, illness or vehicle breakdown. In such circumstances, you must allow NSW Limos to do all things possible to resolve the problem and complete your hire (e.g. if vehicle breaks down, provide a replacement subject to availability). As part of our Terms and Conditions, NSW Limos reserves the right to employ sub-contracted vehicles and drivers to complete your hire. NSW Limos will not be obligated to refund any monies unless we are unable to resolve the situation.

 

7. LIMITS OF LIABILITIES -

In all cases, NSW Limos owners, operators and chauffeurs / driver’s maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss, or any other shall be admissible.

 

8. BOOKING CONFIRMATION -

If you or any person or part of your party causes damage in any way whatsoever to our fleet of vehicles, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage or cleaning. If you or any person or part of your party behave in a manner deemed unsafe, unlawful or considered intoxicated, before, after or whilst en route, we reserve the right to terminate your trip/booking and evict you form the vehicle. No refund will apply.

 

9. SMOKING -

Smoking is strictly prohibited in our vehicles.

 

10. ALCOHOL & ILLEGAL SUBSTANCES / MATERIALS -

The person booking the vehicle takes full responsibility, that all alcohol brought and consumed in the hired vehicle, is done so by persons over 18 years of age. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials and substances are strictly prohibited from our vehicles.

 

11. FOOD -

Food must not be consumed in the vehicle at any time.

 

12. SEAT BELTS -

Our vehicles have seat belts fitted for each passenger. Under current legislation, it is required that each passenger travelling in the vehicle, apply and fit the provided seat belt during travel, unless otherwise authorised.

 

13. SUBCONTRACTORS -

During peak times, we may use the services of other limousines companies or Drivers. Although other companies will remain under our supervisions, they will be governed by their own operational guidelines & operate at all times under their own insurance policies. Due to the length of some new stretch limousines, access to some suburban streets and venues may be restricted and pick up and drop off’s may not be possible. In these instances NSW Limos and their drivers will endeavour to perform these actions as close as possible to our client’s request.

 

14. DISCLAIMER -

These terms and conditions are current & subject to change without notice.